Conquering Your Admin Your Way
with Alacrity and Professionalism

Frequently Asked Questions

Do we have to have a contract?

Yes, a contract is necessary to prevent misunderstandings. The contract can be tailored for your situation.


Where are you?

I am in Hibbing, MN in the Iron Range (mining) area. That’s about 3 and a half hours north of Minneapolis/St. Paul and about an hour and a half south of the Canadian border. We enjoy moderate summers and really, really cold winters.


What are the benefits of working with you?

With alacrity and professionalism, I provide polite, efficient, accurate customer service to your clients Your Way. I am honest and straight-forward. I especially enjoy working with coaches, mentors and teachers using back-end tools to provide excellent customer service Your Way. See my Services & Rates page for more information.


Do you work weekends?

I generally do not work weekends, but arrangements can be made for me to assist with specific tasks over the weekend. See my Services & Rates page for current rates.


How do I get stuff to you?

You can email me, fax me, or send by snail mail. Contact me. You can post it online at Box, DropBox, OneDrive, iCloud, Google Docs.


What hours do you work?

I work from 7 to 4 Central Time, Monday thru Friday. I will work on the weekend with prior arrangement for an additional fee.


Can you maintain my website?

I can help you to maintain your website content. If you need major changes to the underlying structure you will want to use a web-site developer. I use Dreamweaver to download website content, update it and then put it back online. Or I can use WordPress to update your content online.


Are you going to be polite to my clients?

I realize that clients are the foundation of your for-profit business and will strive to maintain a courteous and professional relationship with them.


What’s your philosophy for handling my difficult customers?

While customers may not always be right, they always get the benefit of the doubt and are treated with respect. How I specifically handle each case will depend on you as I will always do it Your Way.


How much do you charge?

See the Services & Rates page.


Do you do proofreading?

Yes, I am an excellent proofreader and I love to proofread my clients’ content. See my Services & Rates page for current rates.


How do I pay you?

My invoices will include a link for payment options, including Stripe and PayPal. Ongoing clients can also mail me a check. 


How do I get in touch with you?

You can reach me via email or phone during my business hours. Contact

 

Tools for Productivity

www.thinkingdirections.com—Jean Moroney’s fabulous site full of thinking tactics for ambitious people

iThemes—a great training resource for WordPress

GoDaddy.com—great customer service for everything you will need for your site

Snagit—the easiest way to take and edit screen shots to include in your communications

Zoom.us—web conferencing made easy

InstanceConference.com—a straightforward conferencing tool

Calendly—a very straightforward, easy to use basic scheduling tool

ScheduleOnce—a straightforward, easy to use full-featured scheduling tool

Ruzuku.com—everything you need to create, sell and teach amazing courses

Useful Site Links

Expert VA Training – Kathy Goughenour

http://expertvatraining.com/ The place to go if you are interested in becoming your own at-home boss by becoming an Expert Virtual Assistant. Use this link to get a free, no obligation consult:
MORE Clients MORE Profits Breakthrough Session

Thinking Directions

www.thinkingdirections.com  Jean Moroney’s fabulous site full of thinking tactics for ambitious people

W3Schools Online Web Tutorials

https://www.w3schools.com/   Everything you could possibly want to learn about web-site development

Color Converter from W3 Schools

https://www.w3schools.com/colors/colors_converter.asp

Fisher Investments – Ken Fisher

https://www.fisherinvestments.com/en-us A rational approach to investment analysis is the keystone of his financial advice

HBLetter.com – Harry Binswanger

www.hbletter.com “The Harry Binswanger Letter (HBL) is a website for those interested in Ayn Rand’s philosophy, Objectivism, and its application to today’s culture. Founded in 1998 as an email discussion list, HBL now features both a public blog and a discussion forum for paid members.”

United States Post Office

https://www.usps.com   I know, it seems obvious, but it’s sometimes hard to remember that you can get a lot mailed right from your desk and by simply walking it out to your mailbox.